France-based technical support
Your maintenance contract provides you with unlimited access to our telephone support centre.
Staffed by highly experienced technicians, its role is to
- Help users with the day to day management of their production monitoring software.
- Help administrators to monitor their configuration rules.
- Resolve any technical problems.
- Guarantee functional and technical updates for software and hardware.
As part of our quality approach, we are introducing
- Customised follow-up for each call received.
- Written report sent after each call.
- 2000 calls handled per year.
- Average time between the initial call and resolution of the issue less than 5 hours.