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France-based technical support

Your maintenance contract provides you with unlimited access to our telephone support centre.

 

Staffed by highly experienced technicians, its role is to

  • Help users with the day to day management of their production monitoring software.
  • Help administrators to monitor their configuration rules.
  • Resolve any technical problems.
  • Guarantee functional and technical updates for software and hardware.

 

As part of our quality approach, we are introducing

  • Customised follow-up for each call received.
  • Written report sent after each call.
  • 2000 calls handled per year.
  • Average time between the initial call and resolution of the issue less than 5 hours.

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